Aisaac Inc. (Headquartered in Shibuya, Tokyo; President: Kazuki Tanaka) announces a significant technological advancement in the dental sector with the implementation of 'Otocall', an automated calling tool, at Symphony Inc. (Shibuya, Tokyo; CEO: Yusuke Sawada). This revolutionary tool has automated the process of managing approximately 300 daily calls, primarily for dental appointment confirmations, achieving a notable 20% reduction in labor hours.
Challenges and Implementation Outcomes in the Dental Sector
Challenge in Dental Operations
Symphony Inc., specializing in dental media services, faced a significant challenge in managing a high volume of phone calls for dental appointment confirmations. The manual process of confirming dental appointments via phone was a bottleneck in scaling their services.
About Symphony Inc. in Dental Services
Symphony Inc., a 'Medical Branding Company', has been a pivotal force in supporting the growth and development of the dental sector. Their flagship service, 'Dental Town', is a premier dental clinic search and reservation site with a listing of about 68,000 dental clinics nationwide.
Implementation Outcomes
The integration of 'Otocall' in the dental communication process streamlined the operation, reducing the time spent on phone calls by 20%. This efficiency gain not only maintained but in some cases enhanced patient satisfaction, as the automated calls were deemed clear and reliable by dental clinics. This shift allowed Symphony Inc. to reallocate resources more effectively towards core dental services.
Comments from Minna Hayashi, Media Manager at Symphony Inc.
Hayashi highlighted the concern of maintaining high service quality in the transition to automated calls. The gradual introduction of Otocall, along with clear communication to dental clinics, ensured a smooth transition without compromising on patient satisfaction.
In response to the evolving needs in the dental sector, Symphony Inc. has also introduced a reservation service via LINE, catering to the increasing trend of online dental appointment bookings. They aim to further enhance systems for efficient matching between patients and dental clinics.
Comments from Hosoya of Otocall Division
The Otocall team, recognizing the need for digital transformation in the dental sector, successfully tailored their solution to meet the specific challenges faced by Symphony Inc. The positive feedback from the dental clinics on the increased focus on core dental operations is a testament to the tool’s effectiveness.
Inquiries and Otocall Details for Dental Clinics
Dental clinics interested in automating their appointment confirmation process can learn more about Otocall and request free information at https://autocall.app/document_dl/ or contact the team at https://autocall.app/contact/.
About 'Otocall' in Dental Operations
Otocall is designed to automate telephone operations specifically for the dental sector. It efficiently handles large volumes of calls for appointment confirmations, allowing dental clinics to focus on providing quality care instead of managing calls.
Benefits for Dental Clinics:
Increased Call Efficiency: Capable of processing thousands of calls efficiently.
Cost Reduction: Eliminates the need for additional staffing or outsourced services for call management.
Focus on Dental Care: Frees up staff time to concentrate on providing direct patient care and other core dental services.
Company Overview
Aisaac Inc. continues to innovate in the healthcare sector, with a special focus on dental services through tools like 'Otocall'.
Company Details:
Name: Aisaac Inc. (aisaac inc.)
CEO: Kazuki Tanaka
Established: December 2015
Location: 2F VORT Ebisu III, 1-21-8 Ebisu, Shibuya-ku, Tokyo 150-0013
Business: Specializing in web services for the dental and broader healthcare sectors.
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